🖌️ Custom Painting Process:
Once your order is placed, I’ll send you a 📷 photo or 📹 video of your painting for your feedback before it’s finalized. You can suggest any changes to colors, shading, or details, and I’ll adjust accordingly. When you’re fully satisfied, your painting will be ready to ship. My aim is to create a piece that truly reflects your vision.
🎨Customization Available🎨
Custom orders are welcomed, with various sizes offered for every design. If you need a specific size not listed, please contact us to discuss your requirements.
📦 Packaging Options:
Rolled Canvas (Unframed/Unstretched): The canvas will be carefully rolled and shipped in a durable tube, with an additional 2-4 inch white border for easy stretching or framing.
Stretched or Framed Painting: Your artwork will be securely wrapped in bubble wrap and packaged in a sturdy cardboard box.
🚀 Shipping Time:
Free Shipping: We use FedEx/DHL for shipping, with an estimated delivery time of 5-7 days, depending on your location and current shipping conditions.
🖌️Please provide the recipient's phone number for delivery purposes.
🌟 Important Notes:
Please note that the colors on your screen may appear slightly different from the actual painting due to display variations.
Since each painting is hand-painted, there may be slight differences from the original image. The painting you receive will be very close to the image, with unique touches that make it special. Please visit my shop on Etsy for my other paintings and come back often as I have new paintings coming out every week.
🔄 Returns & Exchanges:
I’m happy to accept returns and exchanges.
Please reach out within 14 days of delivery.
Return items should be shipped back within 30 days of delivery.
If you have any concerns or questions about your painting, please contact me. I’m dedicated to ensuring your satisfaction and will do everything I can to assist you.
1. Read about our Kids Safety policy.
2. Please feel free to Email us with any special requests or questions.
DELIVERY & SHIPPING
Delivery Time = Processing Time + Shipping Time
All items are made-to-order, so it is requested 1-3 business days to handcraft. Please refer to a more accurate processing time noted under the product page add-to-cart button.
We provide 3 shipping methods for you to choose from as followed frame.
Method
|
Shipping Time
|
Price
|
Standard Shipping
|
To US,UK,AU,FR,DE,IT,ES: 11-13 Business Days
To Other Countries: 15-18 Business Days
|
$5.99
|
Expedited Shipping
|
To US,UK,AU,FR,DE,IT,ES: 8-10 Business Days
|
$7.95
|
Expedited Shipping
|
To CA: 13 Business Days
|
$9.99
|
Urgent Shipping
|
To UK: 5-7 Business Days
|
$12.95
|
Urgent Shipping
|
To Other Countries: 3-6 Business Days
|
$28.5
|
*Please note that the above time frame doesn't include production time or account for delays caused by vendors and weather.
SHIPPING INFORMATION
Shipping Address -The shipping address will be taken from the PayPal record (PayPal checkout model). The address can be changed before we ship your orders. However, once we ship your orders, the shipping method or address can't be changed.
1. If there is a problem with your address and that caused the package to return, then you will be charged for the shipping cost if you require a refund.
2. Also, please note that all the personalized items need to be charged for 30% restocking fee if it is returned to us due to incorrect or incomplete address.
Order Tracking - After your order is shipped, you will receive a shipping notification email. If you require further tracking information, please click here to check.
Should you not be totally satisfied with your items we offer 99 day returns and exchanges service to ensure you are left as happy as possible.
Please see here for the full list of terms and conditions for our refund and exchange policy.